MRD Recruitment is currently recruiting a Regional Operations Performance Manager for one of our logistics clients based in Central South England.
About the Role
MRD Recruitment are seeking an experienced and commercially minded Regional Operations Performance Manager to lead operational performance across a large geographic region. This is a senior leadership role responsible for driving service excellence, operational efficiency, and team performance within a fast-paced logistics and field operations environment.
Reporting to the Head of Regional Operations, you will lead a team of operational managers, ensuring exceptional customer outcomes while delivering against financial, service and performance objectives. You’ll play a key role in developing operational capability, optimising resources, and building strong relationships with internal stakeholders and external service partners.
This is an exciting opportunity for a results-driven leader who enjoys improving performance, developing people, and delivering operational excellence.
Key Responsibilities
- Lead, coach and develop a team of operational managers to deliver outstanding customer service and achieve regional performance targets.
- Drive operational efficiency through effective planning, route optimisation and resource deployment.
- Work collaboratively with central planning teams to maximise service coverage, operational performance and cost efficiency.
- Oversee the recruitment, onboarding, training and ongoing development of third-party service providers and field-based resources.
- Build and maintain strong relationships with external partners to support long-term operational success.
- Take ownership of regional budgets, monitoring expenditure and ensuring sound commercial decision-making across the operation.
- Analyse operational performance data, identifying trends and implementing continuous improvement initiatives.
- Lead recruitment and retention strategies to maintain operational capacity and ensure high levels of service delivery.
- Ensure all field teams receive effective onboarding, ongoing coaching and support to deliver safely, compliantly and efficiently.
- Manage escalated customer issues, working collaboratively with internal teams to achieve timely and effective resolutions.
- Build strong working relationships with site leadership and key business functions including Planning, HR, Finance and Customer Services.
- Promote a positive safety culture, ensuring compliance with company policies, operational procedures and industry standards.
- Lead through change, embedding best practice and supporting continuous operational improvement.
About You
You’ll be an experienced operational leader with a proven track record of managing multi-site or regional field operations within a fast-paced environment.
Essential Experience
- Experience leading, coaching and developing operational management teams.
- Strong operational planning and problem-solving skills.
- Experience managing budgets and controlling operational costs.
- Proven ability to drive performance through data-led decision making.
- Experience managing third-party or contractor relationships.
- Ability to influence stakeholders across multiple business functions.
- Strong organisational skills with the ability to manage competing priorities.
- Excellent communication and relationship-building skills.
- Full UK Driving Licence.
Desirable
- Management qualification (Level 3 or equivalent).
- IOSH or equivalent Health & Safety qualification.
- Experience within logistics, distribution, supply chain or field service operations.
What We’re Looking For
The successful candidate will be:
- A confident and engaging people leader.
- Commercially aware with a focus on continuous improvement.
- Customer-focused and solutions driven.
- Resilient, adaptable and comfortable working in a fast-moving operational environment.
- Able to influence, coach and inspire others to achieve outstanding results.
Location
This is an agile, field-based role with regular travel across your designated region.
If you’re passionate about leading high-performing operational teams, improving customer outcomes and driving business performance, we’d love to hear from you.
