Manufacturing and Production

Market Support Technician

£35000 - £45000 per annum

Livingston, West Lothian

MRD Recruitment is actively looking for a Market Support Technician for our very successful manufacturing client. This role is based in Livingston and reports into their Quality & Technical Manager. My client is a UK manufacturing company based in Livingston with a global reach.

The successful Market Support Technician based in Livingston is a key member of the Quality and Technical Team and alongside the Commercial teams, providing a high level of technical support to existing customers as well as helping to develop new business

Key Responsibilities and Accountabilities:

  • Provide technical support to customers and Sales and Service teams, giving guidance on products and applications.
  • Assist with effective customer complaint investigations and ensure all documentation is generated and shared.
  • Deliver training on products and applications to customers and in-house teams.
  • Monitor market trends and the activities of competitors and other suppliers associated with the application of our products.
  • Provide customer feedback to assist the Manufacturing team in the optimisation of product specifications and improvements in processes.
  • Support the Quality & Technical and Commercial teams to develop and commercialise new products.
  • Support the generation of compliance and technical documentation and the ongoing upkeep of standard company documentation and statements.

Key Requirements

  • Provide technical support to existing customers and support business growth via Sales teams.
  • Completion of appropriate compliance and regulatory documentation.
  • Involvement in customer trials, investigations and process support, both in person and remotely.
  • Gathering a wide range of market information, such as product trends and latest available technologies.
  • Provide insight and support the successful roll out of new products.
  • Provide regular education and training on products, applications and technology.
  • Complete detailed customer application investigations, including complaints.
  • Build strong relationships across the business.

Job Information

Job Reference: BBBH85_1642423416
Salary: £35000 - £45000 per annum
Salary From: £35000
Salary To: £45000
Job Industries: Manufacturing and Production
Job Locations: Livingston, West Lothian
Job Types: Permanent
Apply Now
Share on social media
Back to all