Market Support Technician

MRD Recruitment is actively looking for a Market Support Technician for our very successful manufacturing client. This role is based in Livingston and reports into their Quality & Technical Manager. My client is a UK manufacturing company based in Livingston with a global reach.

The successful Market Support Technician based in Livingston is a key member of the Quality and Technical Team and alongside the Commercial teams, providing a high level of technical support to existing customers as well as helping to develop new business

Key Responsibilities and Accountabilities:

• Provide technical support to customers and Sales and Service teams, giving guidance on products and applications.
• Assist with effective customer complaint investigations and ensure all documentation is generated and shared.
• Deliver training on products and applications to customers and in-house teams.
• Monitor market trends and the activities of competitors and other suppliers associated with the application of our products.
• Provide customer feedback to assist the Manufacturing team in the optimisation of product specifications and improvements in processes.
• Support the Quality & Technical and Commercial teams to develop and commercialise new products.
• Support the generation of compliance and technical documentation and the ongoing upkeep of standard company documentation and statements.

Key Requirements

• Provide technical support to existing customers and support business growth via Sales teams.
• Completion of appropriate compliance and regulatory documentation.
• Involvement in customer trials, investigations and process support, both in person and remotely.
• Gathering a wide range of market information, such as product trends and latest available technologies.
• Provide insight and support the successful roll out of new products.
• Provide regular education and training on products, applications and technology.
• Complete detailed customer application investigations, including complaints.
• Build strong relationships across the business.