Logistics Administrator

MRD Recruitment is currently recruiting a Logistics Administrator for one of our logistics clients based in Grangemouth.

This is an excellent opportunity for someone with strong customer service and administrative skills who thrives in a fast-paced transport environment. The successful candidate will play a key role in supporting customers, coordinating transport information, and ensuring the smooth day-to-day running of logistics administration.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Build and maintain positive relationships with customers, drivers, and internal departments.
• Process customer orders accurately and efficiently.
• Monitor deliveries and provide customers with regular updates.
• Liaise with the transport planning team to resolve delivery queries and scheduling issues.
• Raise and process transport documentation, delivery notes, and customer paperwork.
• Handle customer complaints professionally and work towards prompt resolutions.
• Maintain accurate records using internal transport management systems.
• Produce reports and update spreadsheets as required.
• Support the wider operations and administration team with general office duties.

The Ideal Candidate

• Previous experience in a customer service or administration role within logistics, transport, or haulage is highly desirable.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and work effectively under pressure.
• Confident using Microsoft Office, particularly Excel, Outlook, and Word.
• Experience using transport management systems (TMS) would be advantageous.
• A proactive and positive attitude with excellent problem-solving skills.
• Strong team player with the ability to work independently when required.

What’s on Offer

• Competitive salary.
• Full-time, permanent position.
• Supportive and friendly working environment.
• Opportunities for training and career progression.
• Company pension.
• On-site parking.
• Holiday entitlement.
• Employee benefits package.

Working Hours

Monday to Friday
9am till 5pm

Please apply with your CV in full confidence.