Applications Support Engineer (Enterprise Systems)
📍 Grangemouth (site-based, 5 days per week)
🕒 37.5 hours per week
📄 6-month PAYE contract (with a view to extend)
💷 Rate: Competitive (dependent on experience)
The Opportunity
MRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site.
This is a fantastic opportunity to join a large-scale, complex industrial environment where you’ll play a key role in supporting and maintaining business-critical applications across multiple business units.
The Role
You’ll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment.
Key responsibilities include:
- Supporting and troubleshooting business-critical applications
- Managing and resolving incidents, including system outages
- Assisting with application implementations, upgrades, and testing
- Ensuring systems meet performance, security, and SLA requirements
- Creating and maintaining technical documentation and support procedures
- Contributing to continuous improvement initiatives
- Supporting small-scale IT projects and system enhancements
You’ll also participate in an on-call rota as part of the wider Applications team.
About You
We’re looking for someone with strong application support experience in a complex, enterprise environment.
Essential:
- Experience supporting desktop, client-server, and web-based applications
- Strong troubleshooting and incident management skills
- Experience working in a Windows-based environment
- Ability to prioritise and manage multiple support requests
- Experience supporting both bespoke and third-party applications
- Strong communication and stakeholder engagement skills
Desirable:
- Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)
- Experience with databases (SQL Server, Oracle)
- Knowledge of cloud platforms (Azure)
- Familiarity with SharePoint, Power Platform, or BI tools
- Understanding of ITSM tools and ITIL processes
- Experience in manufacturing, industrial, or regulated environments
Why Apply?
- Work in a large-scale, technically complex environment
- Exposure to a broad range of systems and technologies
- Opportunity to contribute to critical business systems and projects
- Potential for contract extension
