Operations Manager

**Are you an Operations Manager in the Yorkshire Area that has experience in European Export and Road Freight?**

We are recruiting for an Operations Manager, based in Bradford, within a leading global transport, logistics and freight forwarding company. My client is privately owned and very successful.

Reporting to the General Manager, the successful Operations Manager will be a self-motivated individual with good customer service experience, and an understanding of the European Export Markets within a Freight Forwarding environment.

Responsibilities:

• Manage and oversee daily operations of the European Export Department, ensuring efficient and effective performance
• Develop and implement operational policies and procedures to optimise productivity and customer satisfaction
• Building and developing relationships with our customers and oversea partners
• Build and promote relationships with suppliers to be able to negotiate new rates
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
• Collaborate with cross-functional teams to drive operational excellence and achieve business objectives
• Manage and motivate a team of employees, providing coaching and guidance as needed
• Ensure compliance with regulatory requirements and industry standards
• Identify opportunities for cost savings and process improvements
• Conduct regular performance evaluations and provide feedback to team members
• Demonstrate leadership qualities and identify any training requirements to develop the team

Requirements:

• Must live in the Yorkshire area and be able to commute to Bradford, West Yorkshire
• Must have Freight Forwarding experience and an understanding of European Export
• Strong leadership skills, with the ability to inspire and motivate a team
• Excellent problem-solving and decision-making abilities
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Proven experience in process improvement methodologies such as Lean or Six Sigma
• Excellent customer service
• Attention to detail
• Exceptional communication skills, both verbal and written
• Ability to work well under pressure and meet deadlines
• Proficient in Microsoft Office Suite and other relevant software applications
• We are looking for a skilled people manager and visible change leader who can create a sense of urgency, however, with a positive spirit and an ability to engage and motivate.
• Positive and with strong motivation for people and customers.
• Pragmatic and hands-on with a strong operational focus.
• Structured with ability to prioritise.
• Creative personality.
• Action and result oriented.

My client is offering a very attractive salary & wider benefits package