General Manager

MRD Recruitment is actively looking for a General Manager on behalf of our Logistics Client. This role is based in Thurrock and will report into the Logistics Manager.

Reporting to the Logistics Manager, the General Manager based in Thurrock, will lead the operation through effective leadership of the depot team. The General Manager position plays an influential role to liaise and network with other parts of the business, and is fully responsible and accountable for the people, service, cost, safety and quality performance of the depot.

General Manager (Thurrock) Responsibilities:

• To create and deliver the budget and forecast as agreed with the Logistics Manager.
• Monitor and maintain control of the depot cost base.
• To ensure all financial, service and enquiry reports are completed within the agreed timescales.
• To meet operational KPI targets.
• To optimise network performance and cost effectiveness through design and monitoring of challenging KPI’s implemented through the operational management teams.
• To develop resources within the area of accountability, manage talent and develop succession plans to ensure operational capability is sustainable.
• To provide leadership to depot teams, ensuring individuals are engaged, motivated and committed to operate as a high performance and fully accountable management team.
• To communicate effectively with all depot staff, especially night operations, taking 24 hour responsibility for the depot under their control. To include the cover of shift as and when necessary.
• To build, review and conduct regular performance reviews with direct reports, in line with the company processes.
• To, on occasion, provide cover for the Logistics Manager.
• To constantly review operational processes to ensure depot productivity.
• To lead the depot operations and admin management teams in running an effective, dynamic, process-driven and results-oriented depot network whilst being the custodian of integrity as a service-led organisation.
• Networking with other Manager’s to gain best practice.
• To lead a robust and efficient peak planning process with effective delivery.
• Accountable for all Health & Safety matters in the depot by leading a creation of a health and safety culture
• Accountable for all transport-related requirements, in line with O Licence regulations.
• Maintain compliance standards across all targeted areas, including ISO accreditation.
• Ensure the security of site and associated procedures are adhered to at all times.
• To Manage and control working time hours, in line with WTD and AWR.
• To ensure the depot offers both internal and external customers and clients the highest levels of customer service throughout the distribution process.
• To work with the Operations team, other business units and wider team members to ensure the business is best placed to develop new products and commercial relationships with new and existing clients.

General Manager (Thurrock) Requirements:

• CPC National Certificate is desirable
• Full driving licence is required.
• IOSH Qualified
• Ability to assess operational performance and ability, people and process
• Ability to demonstrate both a commercially focused and client focused operating style.
• Demonstrable evidence of achieving operational management of KPI’s and SLA’s.
• Evidence of experience of taking ownership for results.
• Able to evidence ‘Forward thinking’ that has helped the business succeed.
• Able to work flexibly including ability to cover the operation 24/7
• Advanced in understanding of Management Information and Excel spreadsheets. Good Ability with Excel, PowerPoint, and Word
• To review depot data and OPSOS through identifying trends that deliver solutions to improved quality.
• Demonstrate ability to understand cost controls, data reports, MI and KPI metrics.
• Proven skills and evidence of managing people through development, succession and performance management tools.
• Able to demonstrate leadership qualities with excellent influencing and interpersonal skills.