Employees in Logistics Among Top Users of AI

Logistics is embracing AI – according to new research, which found 62% of people working in the industry use machine learning technology, such as ChatGPT.

Of these, 97% said it had been beneficial although many also pointed to concerns over job replacement and data security.

Business management software provider The Access Group said it surveyed employees in 12 industries and professions and found that half of all employees use AI.

While the logistics sector was behind the tech industry, where adoption was 74%, the research found it was well ahead of not-for-profit, and health and social care sectors where it was 29% and 30% respectively.

Employees in logistics cited reduced workloads and higher productivity as the top benefits of AI.

Jarrod Adam, head of product for inventory software platform Unleashed, said: “Small and medium-sized logistics firms have made great strides in moving towards digital technologies in recent years – but the adoption of AI is set to transform the industry, enabling firms to be more innovative, competitive and profitable.

“Many routine and repetitive tasks are now being automated using enterprise resource planning and warehouse management software.

“AI is the next natural step for these firms, allowing them to save valuable resources in an industry that has been plagued by skills shortages and rising costs for years.”

He added: “By removing a lot of the drudge work, firms also create modern working environments that are more attractive to current and existing employees.”

The Access Group said that although AI adoption was positive, employees should be given the right tools and training: “AI has taken off in a way that few people could have imagined – but left unchecked it can lead to some employees using it irresponsibly,” said Marko Perisic, chief product and engineering officer at The Access Group.

“Logistics firms need a vendor who offers the highest data protection standards.”

A YouGov survey last year found two-thirds of logistics workers were not worried about their jobs being automated and instead were largely content with the impact of integrating technology such as AI.

Original Article – Employees in Logistics Among Top Users of AI (motortransport.co.uk)